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Nottingham Intu Shopping Centres Go Autism Friendly

Wednesday, 29 Mar 2017

No Text Autism East Midlands has partnered with intu centres in Nottingham to create autism friendly services. This includes in-depth staff training across both shopping centres, the addition of an autism friendly guide, autism awareness help cards and wrist bands which are to be displayed at intu customer service desks, and the appointment of intu autism awareness centre champions.

All autism friendly services officially launched across both intu Victoria Centre and intu Broadmarsh from Thursday 30th March 2017 in celebration of Autism Awareness Week 2017 (27 March–2 April 2017).

In October last year, Autism East Midlands began to provide expert training on autism awareness and undertaking an environmental audit of both intu Victoria Centre and intu Broadmarsh.  Staff training in autism awareness started in January 2017 at both shopping centres.  One element of this training included more in-depth training for selected team members who are appointed “autism awareness centre champions”. These team members have advanced knowledge and skills to support and signpost individuals with autism. To date, Autism East Midlands has trained 114 members of the intu team in Nottingham in Autism Awareness and is looking forward to continued partnership.

Mair Dyer, Director of Adult Services at Autism East Midlands, said: “Working with intu has been a very rewarding experience. The commitment shown by intu to increase their understanding of the needs of autistic visitors has resulted in a range of additional support services. These will be able to be provided with both discretion and with the recognition that everyone is an individual with individual requirements.  The autism friendly guide and cards have been developed collaboratively with autistic people who use our services and who live within the Nottingham Area. This launch is an important beginning of an ongoing programme of development within all three East Midlands centres and we look forward to our continued relationship with intu, working together to improve accessibility and autism awareness for autistic people and their families”.

Nigel Wheatley, general manager for intu in Nottingham said: “It’s really important that our centres are comfortable environments for all of our customers.  Our valuable partnership with Autism East Midlands has helped us to raise awareness of autism within our teams and is enabling us to continuously develop our centre environments for everyone.”







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